Explore Mystery Shopping

About Us

Since our inception, we've been helping good companies become great companies with our comprehensive arsenal of proven surveying, auditing, and management systems. Our programs allow our clients not only to gather incident-specific information about the moment of truth when a customer comes in contact with an organization, but also to track and trend attributes and behaviours that impact long-term guest value, satisfaction and advocacy.

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Our Expertise

Mystery Shopping

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Market Research

Market research service that we offer to companies focuses on providing deep insight about market and research.

Internal Audit

Internal auditing services offered by us provide the companies a transparent image of their assets and liabilities both tangible

Training

Training is a vital support system to bring about corrective measures & consistently deliver the top line growth.

Art of Mystery Shopping

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An ISO 9001:2008 Certified Company

We make your business ‘Customer Ready’; assisting further in your pursuit of adding and retaining loyal consumers. A business that you cannot monitor by yourself or a retail chain with hundreds of franchise ideally requires our expert mystery shopping services in Delhi, India.

As a top audit and mystery shopping company, we also offer our expert services to hotels, multiplexes and other luxury and entertainment business avenues. The mystery shoppers we hire are best talents who are also trained for exact reporting of their findings ensuring we offer you information that can positively aid your business decisions.

services

MYSTERY SHOPPING

Mystery Shopping Services provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.

INTERNAL AUDIT

Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations.

testimonials

What our shoppers have to say about us

If you are looking to improve your business and customer service or looking to gain a deeper understanding about your customer service in comparison to your competitors, WeMark should without a doubt.

Training Manager of leading Hotel Brand

I have been associated with WeMark from quite a long time now. Hey have always delivered best of the results in a timely and cost effective manner. I am going to work with them more in the future

Chief Operating Officer of leading Salon

Quality work and friendliness is why I chose to work with WeMark. It just felt right. They are pretty organized which just made it too easy to work with them.

HR Head of leading Fast Food Chain

My experience with “WeMark” has been beyond my expectations. Their focused approach and critical insight is surely appreciable.

CEO of International Hotel Chain

WeMark has one of the unique mystery shopping database . They have mystery shoppers from almost every part of the industry. Their database is constantly updated and filtered as they believe in keeping

CEO of leading Airlines

The leading software used by WeMark helps us to analyze the kind of customer service we are looking forward to provide to our customers. It has surely taken our business to a different level.

Director Quality Assurance of International Hotel Brand

WeMark serves as an extension to our Training department –sharing their knowledge and expertise helped us to make a more strategic approach towards customer service and to deliver outstanding value

Chief Operating Officer of Leading Hotel Chain

True Professionals, Very Hardworking and Dedicated. Their Team is just Fantastic.

Training Head of leading Gym, India

I knew the Mystery shopping services provided by WeMark were the right tool for us. Fantastic functionality in a truly beautiful interface.

HR Manager of leading Online Trading Company

Its great working with “WeMark” as a Mystery shopper. I have been working with them from the past 2years.They have a wonderful team; very helpful, friendly and cooperative. Each team member has a

Shopper

To establish service integrity to our customers, I Chosen WeMark as my mystery Audit consultant for my company, their Reports & Statistics really help us to improve our quality.

Travel India Gateway, Delhi

I am extremely happy to say among all the companies doing mystery shopping in Delhi, WeMark is best by Support, By services and audit reports are genuine evaluation.

Restaurant Owner, India
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