About us

Since our inception, we've been helping good companies become great companies with our comprehensive arsenal of proven surveying, auditing, and management systems. Our programs allow our clients not only to gather incident-specific information about the moment of truth when a customer comes in contact with an organization, but also to track and trend attributes and behaviours that impact long-term guest value, satisfaction and advocacy. The company has a cost effective, scalable and innovative business model, which provides flexibility for 24x7 operations. Our Center of Excellence for Brand Auditing in India delivers high quality, cost effective, world-class solutions for all organizations. We put in solutions that ensure a continuous cycle of improvement in processes and business functions.


Started in 2011.

WeMark India is head quartered in New Delhi (India).

Associate offices in India, Singapore, Malaysia, Thailand,Russia, UK, UAE, Oman, Kuwait, Qatar, Bahrain, Saudi Arabia,Indonesia, Sri Lanka, Japan, Philippines, Vietnam, Myanmar,Mauritius, Italy and Switzerland.

Operations in 106 countries of the world.

50000+ Mystery Shoppers across the world.

1.5 Lac audits every year.

Leading mystery shopping company of the world.

Board of Directors and Mentors from Indian Institute of Management, Harvard Business School, Carnegie Mellon and DCE.

WeMark is MSPA Certified Company.

WeMark is ISO 9001: 2008 Certified Company.

4 years of experience with 150 National and International brands.

Rated as India's No. 1 Mystery Shopping Company by Economic Times in 2011.

Why Work with Us?

1.5 Lac Mystery Shopping assignments conducted every year across world

We Provide Customized Solution to each and every client as per their Brand Value

We Provide Customized Solution to each and every client as per their Brand Value

We provide real time feedback

We Give regular, Precise, Objective Measurement on any detail we observe with Special Focus on Brand standards

We Use Best Practices of the industry to give accurate solution to the problem

We have best of the Expertise in all the industries with more than 20 years of experience

We give you best of the recommendations on the basis of Root Cause analysis

We Benchmark you against competition while giving solutions

We have experienced and well trained shoppers who have been working with us since past 4 years

We conduct Audits according to your choice and convenience

Our Maximum Auditors are MSPA Certified

We Provide Photographs and Videos as proof

Totally Customizable Software

We Provide Geo Spatial Analysis

Reports are available in PDF, Excel, PPT or JIFF format anytime and anywhere

We have a dedicated Quality Cell, Coordination Cell and Reporting Cell


WeMark rated as India’s No.1 Mystery Shopping Company has a global network of certified mystery shoppers across the world and they are our most important commodity. Our coverage is unmatched, we are present in all cities of the world and have 18 Associate offices across the world.

We do not use any outsourced company for our work, because of which it allow us to maintain superior quality in the services which we provide. Our mission is to assist our clients to be their industry’s leader by cultivating an environment of honesty, directness, respect, efficiency and professionalism.

Mentioned below are the countries where we have our Associate offices :












Saudi Arabia


Sri Lanka









To provide world class mystery shopping & consulting services to our clients to enable them to win and grow by using our talent and experience in business services intuitive strategies & focused execution


At WeMark, whatever we do, is inspired by your vision and values. Our vision is to be the mystery shopping industry benchmark. We wish to create clarity in the complex world of service industry through our critical insight.

WeMark has always worked on its six core values:

Work As A Team

Excellence In The Work We Do

Maximize Client Satisfaction

Achieve Results

Responsive To Opportunities

Knowledge Driven