Mystery Shopping

Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.

Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services.

Typical Areas we cover in Mystery Shopping

  • Brand Assurance/Compliance Evaluations
  • Customer Experience Evaluation
  • Customer/Guest Service Evaluations
  • Customer Touch Points Evaluation
  • Signature Employee Evaluation
  • Brand standards Implementation Evaluation
  • Competitive Benchmarking
  • Customer Experience Management
  • Service Level Quality Assurance
  • External and Internal Ambience
  • Relationship and Building Behaviour
  • Sales/Product Promotions
  • Sales Technique/Methodology
  • Cross selling/Up-Selling
  • Staff knowledge about Products and the Brand
  • Security Process
  • Telephonic Interaction Skills


Types of Mystery Audits we do:

    • Experience Mystery Audits
    • Price Break Mystery Audits
    • Sales Mystery Audits
    • Promotion Mystery Audits
    • Hygiene Mystery Audits
    • Video Mystery Audits
    • Telephonic Mystery Audits
    • Fire and Safety Audits
    • MICE Audits
    • Competition benchmarking

Shopper Database

We have one of the unique mystery shopper database. They are just like a group of normal customers who would give you a critical insight of your customer service and your brand. We have them available in almost 40 countries of the world and they are carefully picked by us on the basis of fulfilment of certain criteria. Some of them are working with us on Full time (5000+) basis and some of them are Part time (45,000+) mystery shoppers. Our mystery shoppers are detail oriented, thorough observant and committed to deadlines, they are honest in their evaluations and keep all information regarding the assignments confidential.

We have mystery shoppers from various fields of the industry. You pick an industry and we have one working as a Mystery shopper with us like for example we have:

  • Ex General Managers of 5 star hotels
  • Hoteliers with 10+ years of experience in Business Excellence
  • Frequent Business Travellers
  • Airlines Captains and CoPilots
  • Fashion and Hotel Critics
  • Corporate Trainers and many more

Also our database is constantly updated and filtered because we believe in keeping only the best.

Methodology

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An ISO 9001:2008 Certified Company

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