Success requires lot of attention but how to examine that. How to check all the areas of customer experience and how to find the improvement areas or areas that require immediate action. Our software gives you just that and a lot more. With the help of these customer experience reports, you can view the experience from the customer’s shoes and simultaneously managers can work on their training skills. These reports can also be used to review your employee’s performance in various months and their comparison as well.
The Aggregate Service Excellence Report is designed to be delivered at different organizational levels – regional managers, area managers, unit type, etc. Its main objective is to deliver comprehensive and easy to follow and read performance analysis, by displaying the performance results in the context of organizational objectives, past performance and in comparison with peers. It also identifies the most critical performance areas (Attention Areas) and explains how focusing on these areas will affect overall results. The report can be scheduled for automated email delivery at a certain date, or after all jobs within the organizational level are completed. The Aggregate Service Excellence Report is fully customizable, allowing you to build your own custom Aggregate Service Excellence Reports giving your client a unique report matching their corporate style.
The Client Dashboard is a very powerful visual presentation of multiple performance indicators with lot many graphs as per client needs. T he Client Dashboard is the perfect tool for Top management to have a look at overall picture of the company in one click.
With easy, drag-and-drop, Print, View user-based customization capabilities, the Client Dashboard is the ultimate top-management reporting tool.
The ability to zoom graphs, Add Snippets allows you to get a magnified view or simply export to a PowerPoint presentation for an executive meeting.
Rebranding your organization's dashboard is now available within the system. As you will see you can deliver a completely customized user experience to emphasize the individuality and strength of your company. We can completely customize this tool as per client needs. Our New Client Analytics are specially designed to provide you with a unique, contemporary and fully personalized client website starting from a custom login page. Now you can easily change the standard website appearance according to your needs and give staff direct access to the latest generation of reporting tools.