Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.

Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services.


Brand Assurance/Compliance Evaluations

Customer Experience Evaluation

Customer/Guest Service Evaluations

Customer Touch Points Evaluation

Signature Employee Evaluation

Brand standards Implementation Evaluation

Competitive Benchmarking

Customer Experience Management

Service Level Quality Assurance

External and Internal Ambience

Relationship and Building Behaviour

Sales/Product Promotions

Sales Technique/Methodology

Cross selling/Up-Selling

Staff knowledge about Products and the Brand

Security Process

Telephonic Interaction Skills

Types of Mystery Audits we do:

Experience Mystery Audits

Price Break Mystery Audits

Sales Mystery Audits

Promotion Mystery Audits

Hygiene Mystery Audits

Video Mystery Audits

Telephonic Mystery Audits

Fire and Safety Audits

MICE Audits

Competition benchmarking

Shopper Database

We have one of the unique mystery shopper database. They are just like a group of normal customers who would give you a critical insight of your customer service and your brand. We have them available in almost 40 countries of the world and they are carefully picked by us on the basis of fulfilment of certain criteria. Some of them are working with us on Full time (5000+) basis and some of them are Part time (45,000+) mystery shoppers. Our mystery shoppers are detail oriented, thorough observant and committed to deadlines, they are honest in their evaluations and keep all information regarding the assignments confidential.

We have mystery shoppers from various fields of the industry. You pick an industry and we have one working as a Mystery shopper with us like for example we have:

Ex General Managers of 5 star hotels

Hoteliers with 10+ years of experience in Business Excellence

Frequent Business Travellers

Airlines Captains and CoPilots

Fashion and Hotel Critics

Corporate Trainers and many more

Also our database is constantly updated and filtered because we believe in keeping only the best.