Mystery Shopping provides an insight into what happens when prospective buyers are in contact with your sales and customer service teams.
Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients. We have specifically-designed matrices, solutions, and training programs to address every domain in all the industries. WeMark uses customised methodologies to assess how customers experience various products and services.
TYPICAL AREAS WE COVER IN MYSTERY SHOPPING
Brand Assurance/Compliance Evaluations
Customer Experience Evaluation
Customer/Guest Service Evaluations
Customer Touch Points Evaluation
Signature Employee Evaluation
Brand standards Implementation Evaluation
Customer Experience Management
Service Level Quality Assurance
External and Internal Ambience
Relationship and Building Behaviour
Staff knowledge about Products and the Brand
Telephonic Interaction Skills
Types of Mystery Audits we do:
Experience Mystery Audits
Price Break Mystery Audits
Sales Mystery Audits
Promotion Mystery Audits
Hygiene Mystery Audits
Video Mystery Audits
Telephonic Mystery Audits
Fire and Safety Audits
We have one of the unique mystery shopper database. They are just like a group of normal customers who would give you a critical insight of your customer service and your brand. We have them available in almost 40 countries of the world and they are carefully picked by us on the basis of fulfilment of certain criteria. Some of them are working with us on Full time (5000+) basis and some of them are Part time (45,000+) mystery shoppers. Our mystery shoppers are detail oriented, thorough observant and committed to deadlines, they are honest in their evaluations and keep all information regarding the assignments confidential.
We have mystery shoppers from various fields of the industry. You pick an industry and we have one working as a Mystery shopper with us like for example we have:
Ex General Managers of 5 star hotels
Hoteliers with 10+ years of experience in Business Excellence
Frequent Business Travellers
Airlines Captains and CoPilots
Fashion and Hotel Critics
Corporate Trainers and many more
Also our database is constantly updated and filtered because we believe in keeping only the best.